consumer diaries

A Zambian consumer’s blog, written strictly by consumers for other consumers

Navigating Zambia’s Real Estate Market: The Importance of Licensed Estate Agents


The allure of buying property can be both exciting and daunting. As prospective homeowners or investors, it’s crucial to ensure that every step taken in the real estate journey is safe, secure, and lawful. The role of estate agents in this process is pivotal, and recent developments within the industry in Zambia have shed light on the importance of dealing exclusively with licensed professionals.

The Zambia Institute of Estate Agents (ZIEA) has issued a stern warning to illegal real estate agents, emphasizing the potential legal consequences they face for conducting business unlawfully. The decision comes as a response to the alarming increase in unauthorized estate agents operating within the country. ZIEA underscored the urgency of the matter, stressing that estate agents who are not affiliated with an authorized training institution are barred from operating within the industry.

The staggering statistics tell a tale of the magnitude of the issue. With an estimated 5,000 illegal agents in contrast to a mere 800 registered agents, the discrepancy is unsettling and raises concerns about the safety and legality of real estate transactions. The gravity of this imbalance resonates with anyone who has considered investing in property, making the process feel precarious and risky.

The challenge lies in distinguishing between legitimate agents and those who lack the necessary credentials. The risk of dealing with unauthorized individuals is evident, considering the potential for financial loss and legal ramifications. However, there are actionable steps that property seekers can take to ensure a secure and lawful experience.

One practical tip is to ask for the agent’s ZIEA number, a requirement for all licensed agents in Zambia. ZIEA, the Zambia Institute of Estate Agents, operates as the regulatory authority in the industry. By law, licensed agents must register with ZIEA and are issued a unique number. Additionally, requesting a copy of their practicing certificate for the year adds an extra layer of assurance.

While these measures won’t entirely eliminate all risks, they serve as an effective deterrent for illegal agents. By simply asking for these details, individuals can prompt unauthorized agents to cease communication, safeguarding themselves from potentially harmful transactions.

However, it’s important to acknowledge that even licensed agents may vary in their professionalism and conduct. As with any profession, there can be “bad apples.” Nonetheless, dealing with licensed agents significantly reduces the chances of unfavorable outcomes.

ZIEA’s commitment to fostering professionalism and integrity in the real estate sector is evident in its mission to regulate, promote, and enhance industry standards. The institute’s recent efforts to address illegal agents by collaborating with key organizations and sensitizing the public to the importance of licensed agents are commendable.

The Institute’s forward-looking approach is inspiring, with plans to work closely with the Financial Intelligence Centre (FIC) to counter the vulnerability of the sector to money laundering. Additionally, impending changes to the Rent Act will require ZIEA’s input, further solidifying the institute’s influence on shaping the industry.